We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy.
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount. There is no cancellation shall be accepted by us, after your product has shipped.
If you received the product, it will be eligible for replacement only in cases where there are defects found with the product.
For outright cancellations by you:
Refunds will be made in the same form that the payment is received within 7 working days from the date of cancellation of order.
Return Policy
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-141-2554971 or email us at sutr@datagroup.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Note
We reserve the sole right to cancel your order in the event of the designated address is incorrect or outside the delivery zone offered by us or any other whatever reasons.
